Scanner Appliance Troubleshooting

Appliance Network Errors

A network error is reported when the scanner attempted to connect to the Qualys Cloud Platform and it failed. Important - The scanner is not functional until the error is resolved. Make sure the network set up and/or proxy configuration is correctly defined in the scanner appliance console.

Click here to see network errors and solutions

Communication Failure Message

You’ll see a COMMUNICATION FAILURE message if there is a network communications breakdown between the Scanner Appliance and the Qualys Cloud Platform.

Why does it happen?

When does the message appear?

How do I know the issue is resolved?

 

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From the Community

Scanners Help Center

Best Practices for Internal Scanning

Scanner Appliance Troubleshooting and FAQs